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FAQs

Have questions about Proper? We answer some of the common questions that people have about our platform here. Send us a note if you need more support!

Save thousands on your purchase

Put those savings to your mortgage or a vacation!

Skip the buyer's agent

We help you take control of your homebuying journey.

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General Questions

Proper is a web app designed to replace traditional buyer's agents, helping you navigate the entire homebuying process on your own. Think of it as the TurboTax for homebuying – it's straightforward, digestible, and easy to use.

Proper is for anyone looking to purchase a home without relying on a buyer's agent. It's perfect for first-time homebuyers, experienced buyers looking for a streamlined process, and those who want to save money.

Yes! Proper equips you with all the tools, guidance, and resources you need to navigate the homebuying process on your own. 12% of all homebuyers already purchase homes without agents, saving money and maintaining full control of the process.

Features and Functionality

Proper covers every step of the homebuying process:
  • Pre-approval: Recommends platforms to get pre-approved.
  • Home tours: Provides tools to schedule showings and prepare for tours.
  • Offer submission: Generates offer letters tailored to specific properties.
  • Negotiations: Offers advice and techniques for negotiating terms.
  • Closing contingencies: Helps with finding inspectors, lawyers, and formalizing your mortgage.
  • Closing: Guides you through the final steps of purchasing your home.

Yes! Proper allows you to search for properties and add them to your dashboard for easy tracking.

Proper breaks down complex tasks into simple, actionable steps. You'll get automated tools like contract generators, negotiation tips, and smart reminders to ensure nothing falls through the cracks.

Proper offers three tiers:
  • FREE: Navigate the homebuying process at no cost. This includes basic functionality, step-by-step guidance, and templates.
  • Basic: Unlocks tools like automated contract generation, smart reminders, enhanced market insights, and priority chat support.
  • Premium: Adds 20 hours of expert consultation, professional reviews of contracts and disclosures, expert advice during counteroffers, and more.

Technical Questions

We prioritize your privacy and use industry-standard encryption to secure your data. Proper does not share your personal information with third parties without your consent.

We don't have a mobile app yet, but we're working on it. In the meantime, Proper is fully optimized for use on mobile browsers.

Additional Questions

By using Proper instead of a buyer's agent, you can save thousands of dollars. Traditional agents often take a commission (typically 2-3% of the home's purchase price). With Proper, you avoid this fee while still getting access to expert advice and time-saving tools.

Proper is available across the United States. However, some features, like property recommendations and local resources, may vary depending on your location.

Support and Assistance

For free and basic users, we offer a comprehensive Help Center and chatbot assistance. Premium users have access to 20 hours of expert consultation and priority support.

You can reach our support team through:

Using Proper

Sign up for a free account, and we'll guide you step-by-step through the process. Begin by searching for properties or uploading details of a property you're interested in.

Yes, but Proper is designed to replace a buyer's agent, and since you already have an agent, you might not be able to save on commissions. However, you can still use the app's tools to stay organized and informed.

Proper does not provide mortgages or financial products directly, but we recommend trusted platforms for pre-approval and mortgage formalization.

We'd love to hear from you! Submit feedback directly through the app or email us at buywithproper@gmail.com.

Choose The Best Plan For You

$0/ transaction

Free

Self-navigate the entire homebuying process without paying a dime.

  • Advanced step-by-step guidance
  • Customizable Checklists
  • Document Templates
  • Educational Resources
$89/ transaction

Basic

Tools and insights designed to save time and reduce stress.

Everything in Free, plus:

  • Generate contracts and offer letters
  • Smart reminders for deadlines
  • Enhanced Market Insights
  • Pro tips for negotiations
  • Priority Chatbot
$499/ transaction

Premium

For serious buyers who want full professional support and expert-driven confidence.

Everything in Basic, plus:

  • 20 hours of expert consultations
  • Professional review of contracts, disclosures, and inspection reports
  • Expert advice during counteroffers and bidding wars
  • Custom Property Analysis